Question 1

Do the prices on the price list include VAT?

Accepted Answer

No, all the prices on the price list are in EURO and excluding VAT.

Question 2

- Which payment methods are accepted?

Accepted Answer

The following payment methods are allowed for orders on the website www.sicilianshop24.com:

Bank transfer in advance
Transfer header:
ANTICA COMPAGNIA SICILIANA ERL SL
(you can find the coordinates at the end of the order)
The transfer accountant must be sent in advance by e-mail to info@sicilianshop24.com
With the bank transfer payment method, the amount is usually awaited in order to process the order.
To shorten the waiting time, the customer is asked to send the bank transfer accountant with the CRO number; the verification is carried out and after obtaining a positive result, the order is processed.
Should the bank delay in communicating the result of the transfer, the customer will not be able to hold us responsible in any way.

Question 3

- What is the minimum order?

Accepted Answer

1 Pallet.

Question 4

- Can I put boxes of different products on the pallet?

Accepted Answer

Yes, boxes of different products of the same category can be inserted.

Question 5

- What are delivery times?

Accepted Answer

Delivery times for Italy are around 15 days, for Europe (EU) 25 days.

Question 6

- What is the procedure for placing an order?

Accepted Answer

- What is the procedure for placing an order?
1: Request Price List of the products of interest.
2: Quote request (including shipping costs).
3: Confirmation of the estimate by sending the bank transfer.
4: After crediting the bank transfer, the preparation of the pallet will start (3/5 days).
5: The Pallet will be shipped with delivery times for Italy of 15 days and Europe (EU) 25 days.

Question 7

- What information is needed to place an order?

Accepted Answer

Company data (company name, VAT number, main address, name and surname of the owner, e-mail), shipping address, name and surname on the bell, telephone number, times for unloading goods and information on the area where it will be delivered the goods if it is limited traffic.

Question 8

- Can I recive a sample of the product?

Accepted Answer

Yes, it is possible to receive a box with samples of frozen products.
Rates (including shipping costs) are available at the following link: https://www.sicilianshop24.com/single-post/tariffe/campionature

Question 9

- What is the mode of use of frozen pastry?

Accepted Answer

How to use
All pastry products must always be thawed naturally for about 2/3 hours depending on the ambient temperature or the fridge before being consumed.

Storage temperature
(-18 ° C): See date shown on the label;
(-12 ° C): 1 month;
(-6 ° C): 1 week;
Ice compartment: 3 days;
Preservation terms: 18 months in intact carton kept at -18 °C.

Question 10

- What is the mode of use of frozen gastronomy?

Accepted Answer

DEFROSTING METHOD: All frozen products must be thawed naturally. Savory products: “Hot table”, must be defrosted at room temperature or in the refrigerator. For oven-baked products such as calzoni, pizzas, cartocciate and spring onions, the defrosting time is approximately 2 hours.
COOKING METHODS: For leavened products of the "Hot table" such as trousers, pizzas, cartocciate and onions, proposed in the raw or pre-cooked variant, we recommend: for raw products, to completely defrost the food and cook in a preheated oven at 180 ° C for about 10/15 minutes, while for pre-cooked meals it is recommended to heat in the microwave for 1 minute or in the oven at 140 ° C for 4/5 minutes.
STORAGE TIMES: (-18 ° C): See date shown on the label;
(-12 °C): 1 month;
(-6 °C): 1 week;
IN COMPARTAMENT: 3 days;
STORAGE: 18 months in intact carton kept at -18 °C.

Question 11

- What is the way to use frozen arancini?

Accepted Answer

DEFROSTING METHOD: For arancini the times vary from 8 to 10 hours at room temperature; if you let them thaw in the fridge it will take about 12 hours. It is recommended to totally thaw up to the heart of the product for an optimal result.
 
COOKING METHOD:
TRADITIONAL OVEN (recommended): defrost the product the previous day at refrigerated storage temperature (+ 4 ° C), put the product in the preheated oven at 200 ° C for 20 minutes.
FRYER: thaw the product the previous day (24 h) at fridge storage temperature (+ 4 ° C), fry in abundant boiling oil (180 ° C) for 2/3 minute. Serve after cooling for a few minutes.
 
STORAGE TIMES:
(-18 ° C): See date shown on the label;
(-12 ° C): 1 month;
(-6 ° C): 1 week;
ICE COMPARTAMENT: 3 days;
STORAGE: 18 months in intact carton kept at - 18 ° Cro tenuto a - 18°C .

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Frequently asked questions

- I prezzi presenti sul listino prezzi, sono comprensivi di IVA?"

- Quali sono le modalità di pagamento accettate?

- Qual'è l'ordine minimo?

- Posso inserire Box di prodotti differenti nel Pallet?

- Quali sono i tempi di consegna?

- Qual'è il procedimento per effettuare un ordine?

- Quali informazioni servono per effettuare un'ordine?

- Posso ricevere una campionatura del prodotto?

- Qual'è la modalità di utilizzo della pasticceria surgelata?

- Qual'è la modalità di utilizzo della gastronomia surgelata?

- Qual'è la modalita di utilizzo degli arancini surgelati?

FAQ - ENGLISH